tech support

Our factory trained, technical support representatives are available to assist in any troubleshooting difficulties. For direct assistance with MILLPWR CNC call 1.800.344.2311; for digital readout or linear encoder support please  call 847.490.0351. For some of our most frequently asked questions please check the list below.

Question: I am trying to program a bolt pattern on my DRO 200S, but can enter co-ordinates in the Y and Z axes (or X and Z axes) when I want to enter positions in the X and Y axes.
Answer: Depress the TOOL soft key, then depress the TOOL AXIS soft key to toggle through the axes until it displays (Z).

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Question: Some of the keys on my digital readout seemed to have stopped functioning. I can press the keys but there is no response from the readout.
Answer: If a DRO 100 or 200 readout is not responding to one or more key presses. The keypad ribbon cable may have developed a thin layer of corrosion in the connector. To correct this condition, open up the readout and re-seat the ribbon cable.  (read more) 

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Question: The hard drive in my classic style MILLPWR system is no longer functioning and needs to be replaced. How do I go about replacing the hard drive in my system?
Answer: To begin the process of replacing the hard drive on MILLPWR, you first need to identify the motherboard.  (read more)

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Question: How do I verify that the Servo Amp board potentiometers are set at their correct values?
Answer: Click here for information on how to verify.