1-847-490-1191

Technical Support

Our factory trained, technical support representatives are available to assist in any troubleshooting difficulties. For direct assistance with MILLPWR CNC call 1.800.344.2311; for digital readout or linear encoder support please  call 847.490.0351. For some of our most frequently asked questions please check the list below. Two training videos are also available below.


Question:
I am trying to program a bolt pattern on my DRO 200S, but can enter co-ordinates in the Y and Z axes (or X and Z axes) when I want to enter positions in the X and Y axes.

Answer:
Depress the TOOL soft key, then depress the TOOL AXIS soft key to toggle through the axes until it displays (Z).


Question:
Some of the keys on my digital readout seemed to have stopped functioning. I can press the keys but there is no response from the readout.

Answer:
If a DRO 100 or 200 readout is not responding to one or more key presses. The keypad ribbon cable may have developed a thin layer of corrosion in the connector. To correct this condition, open up the readout and re-seat the ribbon cable.  (read more
Question:
The hard drive in my classic style MILLPWR system is no longer functioning and needs to be replaced. How do I go about replacing the hard drive in my system?

Answer:
To begin the process of replacing the hard drive on MILLPWR, you first need to identify the motherboard.  (read more)
Question:
How do I verify that the Servo Amp board potentiometers are set at their correct values?

Answer:
Click here for information on how to verify.



http://www.heidenhain.us/addl-materials/videos/MILLPWRG2_define_bolt_hole_pattern.mp4

How to Define a Bolt Hole Pattern Using the MILLPWR G2

How to Set Encoder Resolution on Your VUE Digital Readout