1-800-233-0388

Technical Support

Our factory trained, technical support representatives are available to assist in any troubleshooting difficulties. For direct assistance with MILLPWR CNC call 1.800.344.2311; for digital readout or linear encoder support please  call 847.490.0351. For some of our most frequently asked questions please check the list below.


Question:
I am trying to program a bolt pattern on my DRO 200S, but can enter co-ordinates in the Y and Z axes (or X and Z axes) when I want to enter positions in the X and Y axes.

Answer:
Depress the TOOL soft key, then depress the TOOL AXIS soft key to toggle through the axes until it displays (Z).


Question:
Some of the keys on my digital readout seemed to have stopped functioning. I can press the keys but there is no response from the readout.

Answer:
If a DRO 100 or 200 readout is not responding to one or more key presses. The keypad ribbon cable may have developed a thin layer of corrosion in the connector. To correct this condition, open up the readout and re-seat the ribbon cable.  (read more
Question:
The hard drive in my classic style MILLPWR system is no longer functioning and needs to be replaced. How do I go about replacing the hard drive in my system?

Answer:
To begin the process of replacing the hard drive on MILLPWR, you first need to identify the motherboard.  (read more)
Question:
How do I verify that the Servo Amp board potentiometers are set at their correct values?

Answer:
Click here for information on how to verify.